Digital Products
All products sold by Madalent are digital downloads, delivered electronically and accessible immediately upon purchase. Because of the instant, intangible nature of digital goods, we generally do not offer refunds or exchanges once a file has been downloaded or accessed, except as set out below or as required by the Australian Consumer Law.
When We Will Offer a Refund or Replacement
We will provide a refund, replacement file, or other remedy where:
- You received a corrupted, incomplete, or incorrect file;
- The product is materially different from its description on the Site;
- You were charged more than once for the same order (duplicate purchase); or
- The product otherwise fails to meet a consumer guarantee under the Australian Consumer Law that cannot be excluded.
When We Will Not Offer a Refund
We are not required to provide a refund or replacement if you:
- Simply changed your mind after downloading the product;
- Purchased the wrong product tier by mistake without contacting us promptly; or
- Are unable to open the files due to not having compatible software (Word, Excel or PowerPoint, or a compatible equivalent), where reasonable guidance has been offered.
How to Request a Refund
Contact us within 7 days of purchase via our Contact page or hello@madalent.com, including your order number and a description of the issue. We aim to respond within 2 business days.
Where a refund is approved, it will be returned to your original payment method within 5–10 business days, subject to the processing times of WooPayments/Stripe or PayPal.
Your Consumer Guarantee Rights
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you may be entitled to a refund, replacement or compensation regardless of any policy stated here.
Contact
For any refund or returns query, use our Contact page or email hello@madalent.com.