Overview
Madalent (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights.
Information We Collect
We may collect:
- Name and email address (e.g. when you make a purchase, contact us, or sign up for our free resources/checklist);
- Billing details processed through our payment providers (we do not directly store full card numbers);
- Order history and product access records;
- Technical data such as IP address, browser type, and site usage, collected via cookies and analytics tools.
How We Collect It
We collect personal information when you:
- Place an order on this Site;
- Sign up to receive a free resource, checklist, or email list;
- Contact us via the Contact page or email;
- Browse the Site (via cookies and analytics).
How We Use Your Information
We use your information to:
- Process and deliver your orders;
- Provide customer support;
- Send you marketing emails, only where you have opted in, and always with an unsubscribe option;
- Improve the Site and our products;
- Meet legal and accounting obligations.
Payment Processing
Payments are processed by WooPayments (Stripe) and/or PayPal. These providers handle your payment card details directly under their own privacy and security policies; Madalent does not store your full card number.
Third Parties We Share Data With
We may share limited personal information with:
- Payment processors (WooPayments/Stripe, PayPal), to process transactions;
- Our hosting provider (Hostinger), which stores Site data;
- Email service providers, if you opt in to marketing communications.
We do not sell your personal information to third parties.
Cookies
This Site uses cookies to support cart and checkout functionality, remember your preferences, and (where enabled) measure site traffic. You can disable cookies in your browser settings, though some Site features may not work correctly without them.
Data Storage and Security
Your data is stored on secure servers managed by our hosting provider. We take reasonable technical and organisational steps to protect your information, though no online system can be guaranteed 100% secure.
Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. financial record-keeping obligations).
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Opt out of marketing communications at any time (via the unsubscribe link in any email);
- Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, if you believe your privacy has been breached.
Children’s Privacy
This Site is not directed at children, and we do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent version.
Contact Us
For privacy questions or requests, contact us via our Contact page or email hello@madalent.com.